H & M

Sales Advisor

Jobs Description

Title: Sales Advisor
 
Function: Sales
 
Department: Store
 
Reports to: Department Manager, dotted line to Department Supervisor
 
Direct Reports: None
 
Overall Job Function: Optimizes the store´s selling by providing the customers with a pleasant shopping experience, including customers with garment options and direct service.
 
Job Responsibility including but not limited to:
 
Customer Service
  • Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point
  • Answer phones courteously and promptly

Job Knowledge

  • Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines, to maximize selling opportunities
  • Ring on the register, report and handle all required transactions, issue receipts and pack merchandise
  • Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags

Efficiency

  • Execute reductions, price changes, transfers and cash register routines
  • Utilize established H&M policies and procedures to assist in loss prevention and safety for the store and partner with store management as needed

Team Player

  • Work effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M’s store standards
  • Adhere to H&M values and internal standards policies and procedures contained in the H&M Employee Handbook

Financial Accountability: None

 
Minimum Candidate Qualifications:
  • High School graduate or equivalent preferred
  • 6 months of experience in customer service, retail industry preferred
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive  motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)  for a short distance
  • Ability to climb a ladder and use a step stool

Competencies:

  • Excellent customer service skills
  • Ability to recognize and execute selling opportunities
  • Ability and willingness to run a cash register
  • Good communication and organizational skills
  • Ability to multitask in a fast-paced environment
  • Ability to take initiative to complete tasks and solve problems
  • Ability to meet deadlines
  • Ability to manage time and prioritize
  • Must be able to work a flexible work schedule including nights and weekends

Job Status: Nonexempt, Hourly (Part-Time or Full-Time)

 
EEOC Classification: SLS 

Areas of Responsibility

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